Information note on resumption of administrative deadlines and presentation of documentation in public records

The agency announces the cancellation of the functions and concerts scheduled in all its scenic venues that were pending from the 19/20 season

Given the impossibility of complying with the health requirements in the originally planned artistic formats, the INAEM announced this Wednesday the cancellation of the functions and concerts scheduled in all its scenic venues that were pending in the 19/20 season. This measure affects shows scheduled until next July in the National Music Auditorium (OCNE, CNDM, JONDE), the Zarzuela Theater (including performances by the National Ballet of Spain), the María Guerrero and Valle-Inclán theaters of the National Dramatic Center and the Comedy Theater of the National Classical Theater Company.

The return of the tickets between now and the end of the season has already started and will be carried out gradually. The amounts of the localities acquired through our portal or the sales phones 902 22 49 49 and 985 67 96 68 will be returned to the purchase card automatically and progressively Throughout the month of June, without waiting for the day after the date of the show as it had been done until now for purchases made online.

On the other hand, to avoid traveling to our scenic venues, the agency has designed a telematic return device for tickets purchased at our ticket offices. Tickets paid by card and transfer will be progressively reimbursed from June to July. Those purchased at cash box offices may be digitally claimed through a form that will be available on the website from June 21. Also, it will be enabled a post office box To which a copy of the tickets can be sent together with the account number (bank IBAN) and the name of the owner of the same. However, the ticket offices will also open from July 15 of our scenic spaces for those who prefer to make these returns in person.

The maximum term to request the refund of the tickets will be next November 30, 2020.

Check the infographic about the return system at this link.

You can read this text in the INAEM website

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