Emails received at the above address (016-online@mscbs.es) will be automatically redirected to the new address until September 2020.
The Ministry of Equality, through the Government Delegation against Gender Violence, recalls that both the 016 telephone and the inquiries through email continue to operate normally 24 hours a day and every day of the week.
At 016 you can ask for advice on available resources and the rights of victims of gender violence, as well as legal advice from 8 a.m. to 10 p.m. every day of the week, with assistance in 52 languages and a service adapted to possible situations. disability. And in case of need for immediate emotional or psychological support, a WhatsApp chat service continues to function through the telephones 682916136 and 682508507.
In an emergency situation, you can call 112 or the emergency numbers of the National Police (091) and the Civil Guard (062). If it is not possible to make a call, the application is available ALERTCOPS, from which an alert signal will be sent to the Police with geolocation.
On the other hand, in the face of the current health emergency, the Ministry of Equality has published a 'Action guide for women who are suffering gender violence in a situation of home stay derived from the state of alarm by COVID-19', with questions and answers about general information; advice; psychological help; help in an emergency; what to do both if you live with the aggressor or not, and about custody of possible sons and daughters in common.
