The Government promotes several information channels to the outbreak of coronavirus in China


After the measures reflected in the extraordinary edition of the Official State Gazette (BOE) of yesterdayConsulates registered a strong increase in consultations through consular emergency telephones, emails and requests for information through social networks.

The Ministry of Foreign Affairs, European Union and Cooperation wants to insist on calling for calm before the situation that many Spaniards are experiencing abroad, which are strongly recommended to follow the instructions of local authorities and scrupulously respect the sanitary measures.

Our network of Consulates has multiplied by five the personnel who attend the emergency telephones, which remain open 24 hours, as well as the different channels that offer social networks to maintain permanent contact with Spaniards displaced to other countries. Given the saturation and to ensure the best service, please use these channels exclusively by the people directly affected. Affected travelers are also invited to contact travel agencies or other transport operators so that they can resolve their situation as quickly and as uncomfortably as possible.

Given the complexity of the moment, an effort by all is necessary and, therefore, the importance of following the travel recommendations of the Ministry of Foreign Affairs, European Union and Cooperation as well as the general indications offered by the Ministry of Foreign Affairs is reiterated. Health.

The Consulate General in Rome, which includes the central zone of the country and Sardinia, received only yesterday inquiries from up to 1,600 people requesting information on the suspension of direct flights to Spain.

A similar situation occurred in the demarcation of Milan (north zone) where the number of people who have contacted the Consulate stands at 1,800, while in Naples a total of 1,400 queries have been recorded. The Consulate in Genoa with just under 400 people who made inquiries is probably the one with the least activity, given its proximity to the French border.

In reference to specific cases, it can be pointed out that the Consul of Spain in Rome personally attended yesterday to a group of 40 people at the door of the Consulate until six in the afternoon, to which are added a total of 70 people attended today in window.

The Consulate in Naples, meanwhile, has begun to register a progressive decline in calls throughout today. From this demarcation, which includes the southern part of the country and Sicily, it is expected that a large part of the Spaniards present in the area will have emerged.



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