The duplicate of the traffic permit can now be obtained online

To carry out this procedure through the Internet, it is necessary to have the electronic ID, Digital certificate or @Clave and enter the fee number, with the possibility of acquiring it and paying it electronically within the process of requesting said circulation permit.

With the objective of minimizing the possible incidents that could prevent the issuance of the duplicate, such as precincts, negative incidents, vehicles in low status…., Prior to sending the request by the interested party.

In case of incident during the processing of the duplicate, the DGT department in charge of carrying out the procedure (Centro Estrada CTDA) will contact the interested party directly via the telephone or email indicated in the request, so that none incidence will be addressed in the provincial traffic headquarters

Once the duplicate is requested, the requested documentation, the suitability of the procedure will be reviewed and the duplicate of the traffic permit will be issued, which will be sent by postal mail to the address consigned by the interested party in the request itself.

Other telematic procedures

With this idea of ​​continuing to facilitate the life of the citizen, the DGT is renewing its Electronic Headquarters to make it more secure, easy and personalized. In this address, you will find all the procedures and services offered to the citizen: renewals, cards, enrollments, balance of points, payment of fees, fines … but in a much more intuitive way, since all the procedures have been grouped into around five large blocks: fines, driving licenses, vehicles, mobility and other procedures.

The Electronic Office has a virtual assistant that explains what can be found in each section and how to access it. In addition, the user can select the language with which he wants to interact (German, English and French) in addition to the co-official languages ​​(Catalan, Basque and Galician), all of them with a simple, clear, direct language.

Although the Electronic Headquarters is mainly aimed at carrying out procedures electronically, it also offers information on the documents that are needed to carry out a procedure in person, by going to any of the provincial traffic headquarters.

The last procedures that have been included in the Electronic Headquarters have been the application for the duplicate of the Driver's License and the application for the International Permit, procedures for which electronic DNI, electronic certificate or cl @ ve.

In the case of the duplicate of the Driver's License due to loss, deterioration or theft, the interested party, once the application has been completed and the fee paid, may print the permit or save the provisional permit that will allow him to drive from that moment. The final permit will be received by postal mail.

In the case of the International Permit, the interested party will fill out a questionnaire, pay the corresponding fee and may collect said permit at the Provincial Headquarters two working days later, without requesting an appointment.

Telephone processing

In addition to being able to do paperwork at the Electronic Headquarters or go to the provincial traffic headquarters, the citizen can also carry out certain administrative procedures through the telephone 060.

Through this channel and for a few months, it is possible to change the address of the vehicle (fiscal address), as well as request a duplicate of the driver's license or change the address of the driver's license safely and truthfully.

You can also pay fines by phone; It is only necessary to know the date of the notification, the file number and have a bank card.

The idea is that the citizen can have several channels to communicate with Traffic and the information and telephone management has to be one of them.

More than 150 million administrative procedures

In 2018, the General Directorate of Traffic made more than 150 million administrative procedures related to vehicles, drivers or penalties, which means 500,000 daily procedures, many of them carried out in person at the Provincial Traffic Headquarters, but also by telematic means, a practice that is increasing in recent years and why, the DGT will continue working to make life easier for the citizen.

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