The Government of Spain has prohibited the prices of funeral services from increasing due to COVID-19. Thus, during the period of validity of the state of alarm, the prices of funeral services may not be higher than those that existed before March 14.
The measure is retroactive from the start of the state of alarm and therefore, in the case of services already paid at prices higher than those established before March 14, 2020, the company must initiate the refund of the difference.
Users will have six months from the end date of the alarm status to request the corresponding refund in the event that they have paid a higher price.
On the other hand, the measure establishes that funeral service companies must provide the user, prior to contracting the service, a budget broken down for each of the items included therein and the price list in force prior to 14 March 2020, even in the event that it is necessary to carry out specific actions as a consequence of the deaths caused by COVID-19.
Failure to comply with any of the obligations established in this section will be considered an infraction for the purposes of the provisions of the Royal Legislative Decree 1/2007, of November 16, by which the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws is approved.
