• The public consultation process begins for the revision of telecommunications regulations regulating access to emergency services
  • The update of current regulations will allow citizens to have a more effective public service 112
  • Alert systems for the population may be developed in case of major catastrophes or emergencies

The Ministry of Economic Affairs and Digital Transformation has initiated the revision of the regulatory regulations for access to emergency communications services 112. The update of the regulations will allow citizens to have a public service 112 with more functionalities and cash for situations of personal or collective need.

The legal reform is part of the process of transposition of Directive (EU) 2018/1972 of the European Parliament and of the Council, of December 11, 2018, which establishes the European Code of Electronic Communications. With this objective, a public consultation has begun to modify Royal Decree 903/1997 of June 16, which regulates access, through telecommunications networks, to the emergency call service through the telephone number 112 The regulatory modification foresees the incorporation of new technical solutions for emergency services, as well as the revision of the regulatory reserve.

The central elements of the new regulations will facilitate a substantial improvement in the attention to citizens in emergencies. Spain, with the launch of this public consultation, aspires to an early alignment being a pioneer within Europe in the implementation of public services for citizens in crisis situations.

It is planned to introduce technical modifications that will allow for a more precise location of the people making calls to 112 in those cases that can be facilitated by the devices from which the call is made. The location of the citizen in an emergency situation with greater precision will facilitate a faster intervention of public services and greater guarantees of success in it.

The review will also allow the development of alert systems to the population in case of major catastrophes or emergencies. Thus, within the public consultation, contributions will also be collected for the development of a legal framework for the implementation of a system for sending alerts to the population, service 112 inverse. This system will allow the sending via mobile of alerts to all users present in a given area in case of major catastrophes or imminent emergencies in progress.

Public alert systems are planned to be implemented by mobile communications service providers, in coordination with Civil Protection, so that public authorities can issue messages to the affected population.

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